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Change Person Job Description
For many people visiting casinos, slot machines are one of the most appealing ways to gamble. Casinos employ slot booth cashiers who sell wrapped coins in booths throughout the slot area. However, customers on a roll often do not want to leave their slot machines and go back to the booth to change bills for coins. In order to accommodate these customers, casinos hire Change Persons. Their main function is to give wrapped coins to patrons in exchange for bills. The Casino Change Person receives a bankroll of coins and bills. Depending on the casino, the bankroll may be worth from $200 to $2,000.
Change Persons must sign a slip for the value of the bankroll they receive.
They are totally responsible for this money. Individuals may store part of the bankroll in a drawer for which only they have a key. The rest of the bankroll is placed either in a cart that the Casino Change Person pushes or in an apron the individual wears as he or she walks around the slot area. When customers need coins, they motion to the Change Person, and the individual comes over and gives the patron the needed coins. When customers hit small to medium jackpots, the Casino Change Person may be called to issue the payoff. The individual signs and verifies that the customer is paid. In other situations, the individual signs and verifies that he or she observed a booth cashier issue the jackpot money to the customer. Usually two signatures are required. Larger jackpots are paid by slot supervisors or other casino executives. In some settings, before the Change Person pays a winner, he or she slips blank jackpot sheets directly into the slot machine when a patron hits the jackpot. This is then stamped by the machine. In this manner the Casino Change Person has a receipt stamped with needed information. The specialist must keep this receipt as proof the winner was paid. The size of the bankroll the Casino Change Person receives when signing in does not fluctuate throughout his or her shift because every transaction is always equally balanced in money or receipts. At the end of each individual’s shift, the Change Person is expected to count down the bankroll with a shift manager or supervisor. Other duties of the Change Person may include:
- Calling supervisors or dispatchers for jackpots
- Calling dispatchers to report malfunctioning machines
- Signing and verifying fill slips
Change People earn between $7.00 and $9.50 per hour.
Individuals also receive tips, also known as tokes, from winning patrons whom they service. Factors affecting earnings include the geographic location, size, and prestige of the specific casino, as well as the experience of the individual. Employment opportunities for Change People are good.
People may find job openings in most casinos.
Because casinos are often open 24 hours a day, people may work various shifts, including days, swing shift or evening, overnight or graveyard. Change People may work on weekends and holidays as well. While people may find employment in any casino in the world, the greatest number of opportunities exist in areas where there are a large number of casinos. Las Vegas, Reno, Laughlin, Lake Tahoe, Atlantic City, Biloxi, Baton Rouge, New Orleans, and Detroit offer the greatest number of job possibilities. Other employment settings include casino hotels in other areas of Nevada, Mississippi, New York, Louisiana, Colorado, Connecticut, Illinois, Arizona, and California. Other regions hosting Indian gaming and landbased or riverboat gaming facilities or cruise ships offer additional opportunities. New casinos and casino hotels are constantly under construction. More casinos and casino hotels are also opening every year as areas legalize gambling.
Change People may advance in a number of ways depending on career aspirations.
Some people move to jobs as booth, carousel, or cage cashiers. Others advance their careers by landing jobs as supervisors. Some Change People find employment in other areas of the slot operation. This may require additional training and/or experience.
Most casinos prefer their Change People to hold a high school diploma or the equivalent, although work experience may be accepted in lieu of education. Training may be obtained on the job or in casinorelated training programs offered at gaming academies, institutes, or schools or vocational technical schools and community colleges in areas hosting gaming. Many casinos often also have in-house training programs for employees. Change People working in casinos must be licensed by the state gaming commission in the specific state in which they work. Positions may or may not require prior experience handling money. Change People should enjoy working around people and have customer service skills. Money handling and math skills are also needed. Individuals interested in learning more about careers in this area should contact gaming schools, academies, and community colleges offering casino-related training programs, as well as the human resources departments in casinos.
Find your Change Person job now
1. Any experience handling money such as being a cashier will be useful. Remember to mention this information when seeking a job.
2. Visit the human resources departments of casinos and inquire about job openings.
3. Jobs are often advertised in the classified sections of newspapers in areas hosting gaming. Look under classifications such as “Change Person,” “Change Specialist,” “Slot Change Person,” “Casinos,” “Casino Jobs,” “Casino Opportunities,” or “Gaming.”
4. Positions may also be advertised on the Internet. Look under key words in employment sections of the Internet and World Wide Web such as “Casinos,” “Casino Jobs,” “Gaming,” “Slot Change Person,” “Change Person,” or “Change Specialist.”
5. New casinos under construction are a great place to look for employment. Stop by their human resources departments and ask for an application.
6. Most casinos have job hotlines listing jobs available. You can call each casino directly to get its job hotline phone number.