Ah, the wonderful world of computer software glitches! Crashing applications! Frozen screens! Well, not to worry, there are a couple of steps you can try that will resolve the majority of your software problems.
Yes, the numero uno problem solver! Shut down your computer and restart it. Relaunch the application and see if the problem persists.
Read the original packaging carefully. Check the system requirements against what you have running on your MacBook. Pay special attention to which operating system the software requires and the amount of memory it requires.
Always run your Software Update utility to see if there are any system updates available that could address the problem.
This should remove any corrupted files.
Permissions are what tell your MacBook who is able to access, read, and write to a file. Sometimes these files can get corrupted and need to be repaired. Open Disk Utility by choosing the Applications folder and then Utilities > Disk Utility. Click on your hard drive, then the First Aid tab, and finally the Repair Disk Permissions button. Disk Utility will check your file permissions and repair any that require it.
Safe mode is a way to start your MacBook with only the minimum required processes and software running. This is a helpful tool for troubleshooting hardware and software issues. Shut down your computer and restart it. Press and hold the shift key as soon as you hear the startup sound (not before).
When you see the gray apple symbol, you can release the shift key. Once in safe mode, your computer will scan its drives and directories, seeking out problems, and attempt to fix any that it finds. Once the MacBook is fully booted (and hopefully any issues are addressed), you can restart without holding down any keys to resume normal operations.
If you experience a frozen application or process, try these two tricks to get moving again: stop a process by pressing command-period (.) or force an application to quit by pressing the command-option-escape keys at the same time.
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