The balls are mixed with circulated air in a large plastic bowl. Using air pressure, 20 balls are randomly forced up through tubes called gooses. Selected balls are referred to as the draw. Keno is a fast-moving game. Participants buy Keno game tickets in which they select between one and 15 numbered spots. Certain games may allow players to choose up to 20 spots. Players win by having the numbered balls that are selected match the number they have chosen. The payout is related to the number of spots selected, the number of balls matching the spots, and the price of the ticket. The numbers that match the player’s card are called catch spots. Once the balls are selected, the game is over and a new one begins. Casino Keno Supervisors are expected to oversee the Keno operation. They have a number of responsibilities. When people bring their winning tickets to Keno writers, the writers must calculate the payoff. The Supervisor is responsible for checking the ticket to make sure it is valid and to verify the amount of the payoff. Casino Keno Supervisors are also responsible for the training of the Keno staff. Some staff members including runners and writers may have completed Keno training at gaming schools, institutes, or academies. Others may need on-the-job training. No matter where or how people were trained, the Supervisor trains the staff in the manner in which the specific casino runs its Keno operation. A Keno Supervisor is also responsible for overseeing and supervising the Keno staff. If there are any problems with employees in this area, it is up to the Keno Supervisor to handle them appropriately. Keno Supervisors sit at the Keno counter desk. They may also work on the floor. Supervisors collect the inside tickets from each of the Keno writers’ bins. When doing this, people must check the floor and counters to be sure they have every inside ticket that was written. Tickets must be moved to the Keno counter desk after a game is closed and before numbers are drawn. Other duties of the Casino Keno Supervisor may include:
Factors affecting earnings include the geographic location, size, and prestige of the specific casino, as well as the experience and responsibilities of the individual. Employment prospects are fair for Casino Keno Supervisors.
Because casinos are often open 24 hours a day, people may be expected to work the daytime, swing or evening, graveyard or overnight shift. Supervisors are also expected to work weekends and/or holidays. While people may find employment in any casino in the world, the greatest number of opportunities exist in areas where there are a large number of casinos. Las Vegas, Reno, Laughlin, Lake Tahoe, Atlantic City, Biloxi, Baton Rouge, New Orleans, and Detroit offer the greatest number of job possibilities. Other employment settings include casino hotels in other areas of Nevada, Mississippi, New York, Louisiana, Colorado, Connecticut, Illinois, Arizona, and California. Other regions hosting Indian gaming and landbased or riverboat gaming facilities or cruise ships offer additional opportunities. New casinos and casino hotels are constantly under construction. More casinos and casino hotels are also opening every year as areas legalize gambling.
Keno Supervisors may advance their careers by obtaining experience and/or additional training. Some may locate similar positions in larger or more prestigious casinos, resulting in increased earnings. Others move into other positions in the casino gaming area.
Most casinos require or prefer people to hold a minimum of a high school diploma or the equivalent. Work experience may be accepted in lieu of education. Some Casino Keno Supervisors receive on-the-job training in Keno prior to becoming supervisors and move up the career ladder. Others have Keno training at gaming schools, academies, or institutes, as well as at community colleges, or vocational technical schools in areas hosting gaming, and in casinos themselves. Keno Supervisors, like all others working in a gaming area, must usually be licensed in the state in which they work. There are also minimum age requirements in most states.
One to three years working in Keno is necessary to become a Keno Supervisor. Most Casino Keno Supervisors have been Keno writers and were promoted. Individuals should be personable people who enjoy being around others. Supervisory and training skills are necessary for this position. Excellent customer service skills are essential. Math skills are also needed.
There are no bargaining unions for Casino Keno Supervisors. Individuals interested in learning more about careers in this area can contact gaming institutes, academies, and schools, as well as casino human resources departments.
1. Jobs are often advertised in the classified sections of newspapers in areas hosting gaming. Look under classifications such as “Casinos,” “Casino Jobs,” “Casino Opportunities,” “Keno,” “Keno Supervisors,” “Casino Supervisory Opportunities,” or “Gaming.”
2. The human resources department of a casino is the place to visit to inquire about job openings. Stop by and fill out an application.
3. Look for new casinos under construction. There are a multitude of positions to fill.
4. Positions may be advertised on the Internet. Look under key words in employment sections of the Internet and World Wide Web such as “Casinos,” “Casino Jobs,” “Gaming,” “Keno,” or “Keno Supervisors.”
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