Casinos and casino hotels are often like small cities. In addition to the gaming area and hotel, there are restaurants, spas, and shops. Depending on the specific casino, there may be a variety of retail establishments. These can include newspaper and sundry shops, souvenir stores, kiosks, clothing stores, boutiques, and gift shops.
Every store and shop in the casino needs Sales Associates, also referred to as sales clerks.
Sales Associates assist customers. They must determine what each customer’s needs are. Customer service is extremely important in this job. Sales Associates must make every person who comes into the retail establishment feel comfortable, whether they just are browsing or want to buy.
Sales Associates must know the stock in their store and be able to answer questions regarding merchandise. Individuals offer suggestions to customers regarding purchase possibilities. Once customers decide what they want to purchase, Sales Associates are responsible for taking payment. Individuals must know how to ring up purchases and make correct change if people are paying with cash. They must also know the proper procedure for accepting checks, charging items to guest’s rooms, or processing credit card charges. Sales Associates stock, price, and ticket merchandise. They are responsible for putting merchandise out in displays.
Sales Associates also are expected to clean and organize shelves, as well as keep the shop neat and orderly. Other duties of the casino or casino hotel shop Sales Associate include:
Sales Associates working in casinos and casino hotels earn between USD 7.00 and USD 12.00 per hour or more or about USD 15,000 to USD 25,000 per year. Factors affecting earnings include the geographic location, size, and prestige of the casino or casino hotel, as well as the specific type of shop. Other variables include the experience and responsibilities of the individual. In some stores Sales Associates earn a commission in addition to the hourly wage.
Employment prospects are excellent for Sales Associates in casinos and casino hotels. Most facilities have one or more shops. Individuals work in various shifts, including daytime and swing shift. In casinos that are open 24 hours a day, shops also need employees for the graveyard shift.
With experience and/or additional training, Sales Clerks may be promoted to supervisory retail jobs, including assistant manager or manager.
Most casinos and casino hotels prefer Sales Associates to have a high school diploma or the equivalent. Many facilities assist individuals who do not have this education in obtaining a GED.
On-the-job training in handling customers with sales, as well as using the cash register and credit card machines, is usually provided.
In some establishments entry-level jobs may be open. Many facilities, however, prefer that individuals have some type of retail sales experience. Sales Associates must be courteous and pleasant. Customer service skills, sales ability, and moneyhandling skills are essential.
Those interested in learning more about careers as Sales Associates can obtain information from the National Retail Merchants Association (NRMA).
1. While retail experience is not always needed, it is usually preferred. Remember to include any prior retail experience on your job application or résumé.
2. Jobs are often advertised in the classified sections of newspapers in areas hosting gaming. Look under classifications such as “Casinos/Gaming,” “Casinos/ Hotels,” “Retail Opportunities,” “Sales Associates,” “Sales Clerks,” or “Casino Hotel Shops.”
3. Most casinos have job hotlines. These are frequently updated messages listing jobs available. You can either call each casino directly to obtain its job hotline phone number or obtain a copy of “Casino Job Hotline Phone Number Directory.”
4. Stop by the human resources departments of casinos and casino hotels to learn about job openings.
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Note: This article was sent to us by: Caitlin Beemoner at 02082010
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