The Casino Floorperson supervises and oversees the dealers


FLOORPERSON

A great deal of overseeing and supervision makes certain that everything that occurs in the casino area is watched and videotaped by banks of surveillance cameras. This protects both the casino and the player from possible cheating, stealing, or mistakes. In addition to surveillance cameras, several individuals oversee the games and the people who run the action.

Dealers in casinos work in what are known as pits. A Casino Floorperson is the first-level supervisor in a pit. This is a management position.

The Casino Floorperson supervises and oversees the dealers in his or her pit. for example, a blackjack pit consists of four tables and utilizes five dealers. The Casino Floorperson oversees the four tables and the five dealers. In a pit with 16 tables, there would be four floorpeople.

The individual is in charge of overseeing the conduct of the games and the dealers. The Casino Floorperson makes sure the dealers are not making mistakes and are running the games fairly. He or she is expected to check that the dealers are operating properly, counting accurately, and giving the proper payoffs. The individual must also check to see that bets are in place at the correct time. As part of the job, the Casino Floorperson is additionally required to be on the lookout for patrons who attempt to cheat.

If there are any disputes between customers and dealers, the Casino Floorperson is responsible for arbitrating the problem. He or she may take customers names, as well track players’ wins and losses. In some cases, the Casino Floorperson may be required to go to a higher-level supervisor to settle the dispute. In other cases, the individual might just have to explain the rules of the game, the house, or the table to customers.

Depending on the specific casino, the Casino Floorperson may have other duties. Dealers usually work for an hour and then break. The Casino Floorperson is in charge of coordinating the scheduling of dealers. At times, the Casino Floorperson may replace a dealer with a relief person if the dealer seems to be on a losing streak. Other responsibilities may include:

Salaries

Because a Casino Floorperson is considered part of the management team, he or she will usually be on salary. Individuals may have annual earnings ranging from $35,000 to $47,000 or more. Variables affecting salaries include the geographic location of the casino as well as the size and prestige of the facility. Other factors include the experience of the individual. While Floorpeople do not make tips, this position is the first step to a higher-paying management position.

Employment Prospects

Employment prospects are good for Casino Floorpersons. Individuals are needed to oversee a variety of casino table games, including blackjack, craps, roulette, and keno. Positions may be located in all casinos hosting table games.

While individuals may find employment in any casino in the world, the greatest number of opportunities exist in areas where there are a large number of casinos. Las Vegas, Reno, Laughlin, Lake Tahoe, Atlantic City, Biloxi, Baton Rouge, New Orleans, and Detroit offer the greatest number of job possibilities. Other employment settings include casino hotels in other areas of Nevada, Mississippi, New York, Louisiana, Colorado, Connecticut, Illinois, Arizona, and California.

Other regions hosting Indian gaming and land-based or riverboat gaming facilities offer additional opportunities. New casinos and casino hotels are constantly under construction. More casinos and casino hotels are also opening every year as areas legalize gambling.

Advancement Prospects

Floorpeople may advance their careers by obtaining experience and promotion to assistant shift boss, pit administrator, or pit boss, depending on the casino and game.

Education and Training

Floorpeople must usually be trained in dealing. Training requirements for Floorpeople vary depending on the specific state and casino. In certain areas, the Casino Floorperson must be a graduate of an accredited gaming institute, academy, or dealer’s school in order to get a job. In other areas, this training may not be required, but preferred. It is recommended that people interested in aspiring to a career in this field get formal training.

Special Requirements

Floorpeople, like all others working in casinos, must be licensed by the specific state’s regulatory agency. Each state has its own standards and regulations.

Experience, Skills, and Personality Traits

The Casino Floorperson must have prior dealing experience. Individuals should have supervisory skills. A complete knowledge and understanding of the rules of the games the individual supervises is essential.

Unions and Associations

Floorpeople do not usually belong to a union. Individuals may belong to local gaming associations and organizations geared to those in the casino industry.

Tips for Entry

1. Because Floorpeople must be dealers first, get trained in as many games as possible. This will make you more marketable.

2. Get job experience as a dealer. Many casinos promote from within.

3. Positions in this field are advertised in the newspaper classified section in areas hosting gambling facilities. Look under heading classifications such as "Casino Floorperson," "Casinos," "Casino Jobs," or "Gaming."

4. Look for new casinos that are under construction. Get an application early.

BOXPERSON

Position Description

Craps is a fast, interesting, and exciting game in casinos because it is one of the games in which people can win or lose a great deal of money in a very short time. Craps is a game in which dice are thrown. Players often become very loud when this is occurring.

Craps tables are staffed with four dealers, one of whom is a replacement dealer. The table also has a Casino Boxperson. Sometimes the action at a craps table is so hot and heavy there may be two side-by-side Casino Boxpersons required. In these cases, each Casino Boxperson will be in charge of one side of the tables. Although women may be employed in the Casino Boxperson position, the job has in the past been referred to as a boxman.

The Casino Boxperson is a casino executive who holds an important job at the craps table. He or she is the only executive in the casino who works at a gaming table. The individual has a number of responsibilities. The Casino Boxperson is responsible for assuring that the game is run smoothly. The individual is in charge of overseeing the entire operation of the craps table and supervising the game. While dealers are expected to wear uniforms, the Casino Boxperson usually wears a suit or sports jacket.

Originally, the Casino Boxperson sat on a wooden crate or box and thereby acquired the name. Today, the Casino Boxperson sits on a stool in the center of the craps table and remains seated during the course of the game. The chips are stored directly in front of the Casino Boxperson, who controls the casino chips during the game, thus protecting the casino’s bankroll. The Casino Boxperson is responsible for supplying chips to the dealers. He or she will also take back chips from dealers when they accumulate in front of them, and put them back in the casino’s bankroll.

When customers want to buy chips, the Casino Boxperson is in charge of collecting and counting the money. He or she then puts the money in an opening in the table called the drop box, the place all money and markers that have been collected during the shift go. The Casino Boxperson must be sure that players who have bought casino chips receive the right amount of chips for their cash.

If there is any dispute between players and dealers, the Casino Boxperson is expected to mediate it, with his or her decision usually final. Disputes may involve situations such as incorrect or alleged wrong payoffs or bets. Other duties of the Casino Boxperson may include:

Examining dice for tampering or imperfections after dice have fallen or been thrown off the craps table and maintaining the integrity of equipment:

Salaries

As noted previously, the Casino Boxperson is a casino executive. He or she is therefore paid a salary in relation to an hourly wage. Casino Boxpersons may have annual earnings ranging from $33,000 to $60,000+ or more. Factors affecting earnings include the geographic location, size, and prestige of the casino, as well as the experience of the individual. Those working in large facilities in the gambling capitals may earn more than their counterparts in other areas.

As a rule, a casino executive such as a Casino Boxperson does not receive tips. One of the challenges for casinos is that many experienced dealers who would make great supervisors don’t want to become casino executives because they generally lose the opportunity to make tips.

It should be noted that in 2007, Steve Wynn, CEO of Wynn Las Vegas, determined that frontline service might be improved if frontline supervisors such as the Casino Boxperson received part of the tip pool. In casinos that follow this practice, earnings can significantly increase.

Employment Prospects

Employment prospects are good for Casino Boxpersons and getting better as more and more casinos open throughout the country. Opportunities for a Casino Boxperson may be found in any casino hosting craps tables. Because casinos are often open 24 hours a day, individuals may work during all shifts, including daytime, swing shift or evening, graveyard or overnight. Individuals may be expected to work weekends or holidays.

While individuals may find employment in any casino in the world, the greatest number of opportunities exist in areas where there are a large number of casinos.

Las Vegas, Reno, Laughlin, Lake Tahoe, Atlantic City, Biloxi, Baton Rouge, New Orleans, and Detroit offer the greatest number of job possibilities. Other employment settings include casino hotels in other areas of Nevada, Mississippi, New York, Louisiana, Colorado, Connecticut, Illinois, Arizona, and California.

Other regions hosting Indian gaming and landbased or riverboat gaming facilities or cruise ships offer additional opportunities. New casinos and casino hotels are constantly under construction. More casinos and casino hotels are also opening every year as areas legalize gambling.

Advancement Prospects

A Casino Boxperson can advance his or her career by obtaining more experience and locating a similar position in a larger or more prestigious casino. Individuals may also move on to other management positions within the casino, including pit boss.

Education and Training

A Casino Boxperson must have complete working knowledge of both the casino rules and the procedures of the game of craps. Depending on the specific casino, an individual in this position must be a graduate of an accredited gaming school, academy, or institute. In certain locations, community colleges, vocational technical schools, or the casinos themselves offer training. Casino Boxpersons, like all others working in the gaming area, must be licensed by the state gaming agency in the specific state in which they work.

Special Requirements

State licensing is generally required for employees working in or around the gaming area in casinos. Generally this license is issued by a regulatory agency such as the specific state’s casino control board or commission. Each state has its own rules and regulations regarding which specific occupational licenses and permits are necessary for casino employees. In some states, for example, individuals must apply for and obtain a general gaming license. In some there are various levels of licensure and permits. Certain states may require a key employee license for those working in the management area of casinos. The human resource department of casinos provide individuals with specific licensing requirements for each position. Most states also have a minimum age requirement for this position.

Experience, Skills, and Personality Traits

Experience as a dealer and/or a floorperson is necessary to become a Casino Boxperson. The minimum amount of experience varies, but usually is approximately 1,200 to 1,500 hours.

A Casino Boxperson must be extremely alert in order to watch everything that is going on at the table. Supervisory and administrative skills are also necessary.

Unions and Associations

Casino Boxpersons working in casinos do not generally belong to a union. Individuals interested in learning more about careers in this area should contact gaming institutes, academies, and schools, as well as casino human resources departments. Individuals may belong to local gaming associations and organizations.

Tips for Entry

1. Jobs are often advertised in the classified sections of newspapers in areas hosting gaming. Look under classifications such as "Casinos," "Casino Jobs," "Casino Opportunities," "Casino Boxperson," "Boxman/woman," "Gaming."

2. Visit the human resources department of casinos to inquire about job openings.

3. Look for new casinos under construction. Apply early.

4. You may learn about job openings on casinos job hotlines. These are frequently updated messages listing job availabilities. You can call each casino directly to get its job hotline phone number.

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