Every day people pile on buses for scheduled trips to casinos. While there are bus trips that include overnight stays, most visitors stay only for the day. Guests who take these trips are often called day-trippers. In keeping with their goal of providing excellent customer service, casinos often employ Tour Hosts to meet incoming buses. Tour Hosts wait in the area where buses pull up. The Hosts either get on the bus to say hello to guests, or greet each guest as he or she gets off the bus. Tour Hosts provide brochures, literature, and other written material on the facility and its restaurants, games, and other amenities. Tour Hosts also give out coupons for coin reimbursement, meals, and other giveaways.
Tour Hosts orient the guests to the property, including directing guests to the gaming area, restaurants, gift shops, and rest rooms. They also answer questions regarding the casino, hotel, or any of the facilities located on the property. Individuals often escort guests to specific parts of the casino such as the slot area. Tour Hosts show guests where the various denominations of slots can be played. They also escort patrons to change booths and cages. In some cases, bus tour leaders make arrangements for meals in one of the casino restaurants. The Tour Host escorts the group to the restaurant, makes sure they are seated and that everything moves along satisfactorily. During the meal, the individual talks to guests to see if they need anything. After the meal, the Tour Host escorts guests to the gaming area. Other duties of the casino bus Tour Host may include:
This can range between $7.50 and $12.00 or more, approximately $15,000 to $25,000 annually. Individuals may also receive tips. Factors affecting earnings include the geographic location, size, and prestige of the specific casino hotel, as well as the experience and responsibilities of the individual.
Employment prospects are good for casino Tour Hosts. Opportunities can be found in casinos with active bus programs. Some larger casinos bring in over 100 buses or more daily. Individuals may work either full or part time. Land-based casinos, dockside and floating riverboat casinos, and Indian gaming facilities all use active bus programs and are potential employment possibilities.
Advancement opportunities depend to a great extent on the area in which the individual desires to work. This is often an entry-level position and a good way to get in the door of the casino. Individuals can then move into a variety of other areas with experience and the proper training. Some Tour Hosts go into public relations or marketing. Some Tour Hosts obtain additional training or education and experience and are promoted within the tour and travel department. Others move into other areas of customers service such as VIP hosts, slot hosts, and other hosting positions.
Many casinos help those who do not have a high school diploma obtain a GED. Depending on the specific state, Tour Hosts may be required to be state licensed. Experience, Skills, and Personality Traits As noted, this job is usually an entry-level position. Any experience in the hospitality industry will be helpful, as well as experience dealing with the public. Tour Hosts should be personable, enthusiastic, outgoing people who enjoy being around others. They should be articulate with good communication skills. Customer and guest service skills are mandatory. Those interested in learning more about careers as casino Tour Hosts can obtain additional information by contacting the human resources departments in casinos and casino hotels.
1. While experience is not necessary in most situations, it is always useful. Be sure to mention any retail sales experience or any experience in hospitality or food service when seeking a job.
2. Many casinos have job hotline numbers. These offer current job opportunities available at the facility. Call each casino directly to obtain its job hotline phone number.
3. This is a great job to get your foot in the door of a casino. Most promote from within. Obtain experience and move up the career ladder.
4. Jobs may be advertised in the classified sections of newspapers in areas hosting gaming. Look under classifications such as “Casino/Gaming Opportunities,” “Casino Tour Host,” “Bus Tour Host,” “Travel/Tour Program Host,” “Casino Bus Program,” or “Tour Host.”
5. Stop by the human resources departments of casinos and inquire about job openings. You might also send or fax a résumé and a short cover letter.
6. Look for casino job or career fairs. These jobs are often available at fairs.
7. This a great job for college students on summer vacation or retired people looking for part-time employment.
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Note: This article was sent to us by: Nina K. Leist at 02062010
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