The first contact many people have with casinos or casino hotels is the telephone operator who answers calls. The person is referred to as the PBX Operator, PBX Attendant, or Operator. PBX stands for private branch exchange. These are the type of switchboards used in casinos and casino hotels. PBX Operators answer calls and connect them to the correct party. Individuals are often responsible for determining the specific department or individual to which a caller should be transferred.
In order to connect callers to the proper person, PBX Operators are responsible for finding room numbers of guests, as well as extensions of departments and personnel. This may be accomplished by retrieving data from computers or consulting lists or other written information. The success of casinos and casino hotels depends on good customer service skills. Operators in these facilities should be very pleasant and helpful in making customers feel good about calling. Individuals answer questions, give directions, and provide a great deal of information regarding the hotel, and casino facilities.
PBX Operators are responsible for connecting interoffice or house calls. They also relay or connect outgoing calls. Other duties of casino or casino hotel PBX Operators may include:
PBX Operators working in casinos and casino hotels earn between USD 8.00 and USD 17.00 or more per hour or about USD 16,500 to USD 35,000 annually. In unionized situations, the union will negotiate minimum earnings. Factors affecting earnings include the geographic location, size, and prestige of the specific casino or casino hotel, as well as the training, experience, and responsibilities of the individual.
Employment opportunities for PBX operators in casinos are good. Individuals work various shifts, including daytime, swing shift or evening, or graveyard or overnight shift. Las Vegas, Reno, Laughlin, Lake Tahoe, Atlantic City, Biloxi, Baton Rouge, New Orleans, and Detroit offer the greatest number of job possibilities. Other employment settings include casinos and casino hotels in other areas of Nevada, Mississippi, New York, Louisiana, Colorado, Connecticut, Illinois, Arizona, and California. Other regions hosting Indian gaming and land-based or riverboat gaming facilities offer additional opportunities. New casinos and casino hotels are constantly under construction. More casinos and casino hotels are also opening every year as areas legalize gambling.
With experience and/or additional training, PBX Operators may be promoted to supervisory jobs within the communications department. Individuals may advance to jobs such as lead operator or PBX supervisor.
Most casinos and casino hotels prefer PBX Operators to have a high school diploma or the equivalent. Many facilities assist individuals who do not have this education in obtaining a GED. On-the-job training in handling routine calls and equipment is usually provided for PBX Operators. Individuals are also usually trained in providing customer service to callers.
In some casinos, entry-level jobs may be open. Many facilities, however, prefer to hire individuals with prior PBX experience. PBX Operators must have a clear speaking voice and good telephone skills. Individuals must be courteous, and pleasant and have good customer service skills.
Depending on the specific hotel and its location, this may or may not be a unionized position. In unionized casinos and casino hotels in Las Vegas, for example, PBX Operators may be members of the Teamsters Local #995 union. Those interested in learning more about careers in as PBX Operators can obtain information from the Communications Workers of America (CWA) as well as the human resources departments of casinos.
1. Get experience as a PBX operator at an office large retail establishment, or hotel.
2. Jobs may be advertised in the classified sections of newspapers in areas hosting gaming. Look under classifications such as “Casinos/Gaming,” “PBX Operator,” “PBX Clerk,” “Operator,” “Communications Department,” or “Casino/Hotel Opportunities.”
3. Openings are often advertised on the Internet via the home pages of casino hotels. They may also be found by doing a search of “Casino,” “Casino Hotel,” or “Gaming Job Opportunities.”
4. Get your foot in the door of a casino hotel. Most promote from within.
5. Stop by the human resources departments of casinos and casino hotels to learn about job openings.
6. Most casinos have job hotlines. These are frequently updated messages listing jobs available. You can call each casino directly to obtain its job hotline phone number.
7. Look for new casinos under construction. Some may need PBX operators before opening.
Our website is not responsible for the information contained by this article. Articleinput.com is a free articles resource thus practically any visitor can submit an article. However if you notice any copyrighted material, please contact us and we will remove the article(s) in discussion right away.
Note: This article was sent to us by: Stan O'Reilly at 02082010
1. Casinos hire BlackJack Dealers
© 2009 ArticleInput.com.